Hospitality Communications Internship

Kalahari Resorts & Conventions and the University of Kalahari are committed to developing tomorrow's hospitality leaders. We have a unique opportunity to develop all-stars that could permanently join one of our current resorts.
This is a presentation of the Kalahari brand and our culture, while learning what hospitality means to our company. You will learn and work in a fast-paced environment, while making a daily difference. This is a working internship, open to students ranging from incoming freshman to recently those graduated within the last year. Early in the experience, you will be expected to engage with guests and perform the job functions of a hospitality associate in a front office environment (front desk, PBX, concierge, bell services) or in our Kalahari Experience Center (incoming call center).
In addition to basic hospitality, front office and call center training, you'll be entered into a 30-hour leadership course. The course, offered through the University of Kalahari, helps set the stage to for future growth opportunities by focusing on Kalahari Resorts' Supervisory Prep Program. The goal of this internship is to experience multiple departments, where verbal and written communication is key.
Ideal candidates would be willing to commit a semester, a semester and summer, or more; or be a recent graduate ready for full-time employment.
A high school diploma or equivalent required.
Must be proficient in Windows software.
College course work in related field and/or experience in a hotel or resort helpful.

o Flexible and long hours sometimes required, that could include nights, weekends, and holidays.
o Work involves sitting and working at a computer monitor. Must be able to remain in a stationary position 90% of the time.
o Constantly operate a computer and other office productivity machinery such as a computer, printer, calculator, copy, and fax machines.
o Must be able to convey information and ideas clearly and have a willingness to make decisions.
o Must be able to evaluate and select among alternative courses of action quickly and accurately.
o Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
o Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
o Must be able to work well in stressful, high pressure situations; and maintain composure and objectivity under pressure.
o Must be able to work with and understand financial information and data, and basic arithmetic functions.
o Must be able to treat others with respect and consideration regardless of their status or position.
o Ability to adapt to changes quickly; with the ability to change your approach or method to best fit the situation during frequent changes, delays, or unexpected events.
o Ability to identify and solve problems in a timely manner; analyzing information quickly, and have the ability to reason even when dealing with emotional topics.
o Ability to manage difficult or emotional customer situations; responding empathetically but with resort profitability and operational needs in mind.
o Ability to listen to others without interrupting; keeping emotions under control and remaining open to others' ideas.

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