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Front Desk Supervisor - Wisconsin Dells

Oversee the shift, to ensure that everyone is following the procedures
o? Train and coach front desk employees
o? Responsible for keeping Training Manuals current
o? Work with management team to ensure guest service remains at the highest level
o? Assist with the preparation of Front Office meetings, and take notes during meeting
o? Assure that all the deposits are processed on shift
o? Ensure that all required reports are completed in a timely manner
o? Promote Wyndham Rewards Program to guests
o? Promote Trip Advisor to guests and ask them to post a review
o? Recognize good performance and provide support for Front Desk Agents when required
o? Provide feedback and participate in performance evaluate of front desk agents
o? Responsible for scheduling Front Desk Agents
o? Complete Absence/Tardiness form when an employee calls in/doesn't show
o? Responsible for the role as the Manager on Duty when needed
o? Adhere to and enforce Scalzo Hospitality's Code of Conduct, Hotel Policy and Departmental Procedures
o? A friendly welcome and greeting to all guests. Provide prompt and courteous service. Register and assign rooms to guests, issue room keys, verify check-ins with a valid Identification, and verify reservation information to ensure the guest profile is accurate and completed.
o? Make, confirm and cancel reservations using the reservations sales process and through all communication avenues.
o? Assist in scheduling and documenting requests and assisting in other reservations for guests
o? Use proper telephone etiquette to answer telephone calls and communicate effectively to guests and co-workers.
o? Perform cashier related functions like posting charges to guest accounts, collecting payments and making change for guests.
o? Maintain a house bank, bank key, and accurately report sales and deposits per shift.
o? Issue keys and radios for employees.
o? Deposit guest valuables in hotel safety deposit box.
o? Demonstrate a full working knowledge and expertise of each shift.
o? Ability to accurately use office software.
o? Ability to accurately report information.
o? Answer inquiries and promotes hotel services and amenities and upsells products to guests.
o? Ability to interact well with other people, ability to communicate successfully and maintain interpersonal relations with guests, employees, and vendors.
o? Ability to adapt to special and sometimes unexpected situations.


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