Executive Housekeeper

Executive Housekeeper

Reports to the Regional Director

Position Summary:

The Executive Housekeeper is responsible for providing leadership, motivation, accountability and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives. In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The Executive Housekeeper must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees and customers.

Essential Duties and Responsibilities:

Develop and maintain a high standard of excellence at site. Work with the Regional Director to create and establish plans to ensure site is meeting and/or exceeding established goals and objectives. Ensure site contractual obligations, company policies and procedures are followed. Inspire a positive culture at site. Ensure a sense of urgency exists at site so that units are turned on time. Ensure all reporting requirements are completed.

Specifically the Executive Housekeeper will:

  • Walk the site on a daily basis to ensure that site contractual obligations, company policies, standards and processes are being followed.
  • Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Hold team accountable for measurable results and develop action plans for team if key metrics aren t being achieved.
  • Ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, ensure staffing levels are maintained.
  • Ensure there is an onboarding, training and retention strategy in place for team members; working with AEH(s) and Lead Supervisors to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
  • Interview, select, onboard, and oversee training of site personnel.
  • Manage performance of AEH(s) and other personnel, including evaluating, coaching, developing, and disciplining team members as needed. Prepare annual performance reviews for staff.
  • Conduct QA audits on a monthly basis to identify deficiencies in work quality and make improvements as needed.
  • Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
  • Ensure that a transportation strategy is in effect for the site utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order.
  • Consistently and effectively communicate the company objectives to management team through organized and scheduled site manager meetings.
  • Build a professional relationship with resort management and other key members of the resort staff, and maintain frequent communication with resort team.
  • Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests.

Core Values and responsibilities:

  • Demonstrate MasterCorp s core values of loyalty, honesty and integrity.
  • Conduct business in an ethical and transparent manner.
  • Able to respond quickly to changing priorities and make good decisions.
  • Strong writing, verbal presentation, and client facing skills.
  • Outstanding analytical ability with an attention to detail and accuracy.
  • Superior problem solving and reasoning skills.
  • Build positive relationships with peers, management, and customers.
  • Strive to continually build knowledge and skills.
  • Minimum two years of progressive responsibility as Executive Housekeeper within MasterCorp or equivalent experience.
  • A proven track record of driving strong performance and key field operations metrics.
  • Outstanding leadership skills. Inspiring interpersonal effectiveness to lead teams, train talent and effect change. Track record of building talent.
  • Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
  • Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
  • Work Environment: Working weekends, holidays and irregular hours.
  • Frequent mobility, standing, walking, stair climbing and/or sitting for extended periods of time
  • Frequent twisting, bending, stooping and reaching
  • Regularly lift up to 25 lbs.
  • Manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment
  • Odors or dust
  • Cleaning chemical
  • Laundry chemicals
  • Is approachable & always follows up.
  • Display a passion for cleanliness
  • Pro-active, self-managing.
  • Work irregular hours.

Environmental Conditions:

The Executive Housekeeper is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

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