General Manager

Position Purpose: To manage one or more Arby's restaurants toward the attainment of agreed upon Company goals and profits, while working within the framework of DRM's corporate Philosophy, Purpose, Mission Statement, Vision, Action, policies and objectives. An independent leader that consistently exceeds expectations in all areas of operations, including training and development; with little to no supervision.
Essential Duties & Responsibilities
Enhance the overall guest experience by providing outstanding product / service to increasesales and profit.
Work Quarterback position lunch, dinner and weekends, monitoring quality food and service.
Ensure restaurant is 100% staffed with quality Team Members.
Ensure an effective manager and team schedule completed and posted each week.
Ensure full implementation of new employee orientation and current hourly trainingprogram.
Purchase food, beverages, and supplies as needed and oversee preparation to ensure thatevery product served meets high standards of product quality.
Supervise and motivate Team Members and Shift Managers to perform to their highestpossible level of ability.
Review the performance of all Team Members, Shift Managers and Assistants a minimum ofonce per year.
Execute systems daily to ensure a clean, organized restaurant, in order to deliver quality foodfast & friendly.
Responsible for initiating and implementing approved Local Restaurant Marketing ideas.
Review profit and loss statements and progress toward goals with the District Manager eachperiod. Take action to solve problems as necessary.
Continually help develop Assistants in the operation of an Arby's restaurant and preparethem for Unit Manager Responsibilities. Removes any obstacles preventing growth anddevelopment.
Utilizes and has completed SMTP, AMTP, GMTP and DFW courses effectively to developand prepare team members and managers for growth opportunities. Identify and train shiftmanagers.
Ensure all marketing plans are executed on time and accurately to build repeat customervisits.
Maintain high standards of service throughout the operational day by demonstratingmanagement by example.
Utilize all management tools to keep neat, accurate and current records.
Operate in accordance with established performance, profits, and operating standards as setforth in the OSM.
Have a good working knowledge of all equipment and assume responsibility for preventativemaintenance of restaurant.
Communicate openly and honestly in a fair, respectful manner with peers, subordinates, andsuperiors about plans, progress, and problems.
Provide leadership by engendering excitement, enthusiasm, a positive attitude and acommitment to "Excellence."
Responsible for increasing sales and making a profit through exceptional guest service andcost control.
May coach, give written warnings, suspend and terminated employees for disciplinary action.
Maintain an attitude of flexibility that allows performance above and beyond the parametersof this position description.
Ensure the accurate and timely delivery of bank deposits as scheduled.
Required to be on time and present for work.
Perform other related duties as required and assigned by management.
Maintains accurate accounting of all hours worked.
Job Tasks Position Duties Employee Counseling, written documentation Guest Experience and suspensions Team Member Handbook Compliance Team Member Orientations Train all new employees In-restaurant Team Meetings Provide Limited Guidance to Team Members New hire / Employee File Maintenance Hourly Rounds Completed Team Recruiting, Screening, Initial Interviews Opening/Closing Procedures Reference Checks Safety/Security Compliance Assist In Positively Impacting Restaurant Food Sanitation Compliance Controllable Income Cash Procedure Accountability Pre-Promotion Planning Send Home Crew for Disciplinary Reasons Crew Final Interviewing, Hiring Inventory Completion/Accuracy Month-end Inventory Analysis Waste Control Team Member Performance Evaluations Labor Control In-restaurant Manager Meetings Ensure CAPS Profit and Loss Review Enforce Minor Labor Restrictions Employee Development Daily / Weekly Order Receiving Preparation For Weekly DM Meeting Oversee Hourly Training Equipment Preventative Maintenance Train the Unit Trainer Shift & Assistant Manager Development Management Handbook Compliance Management Schedule Labor Law Compliance Management Performance Evaluations Inventory Maintenance In-restaurant Product Rollout Development Coaching & Feedback Profit and Loss Responsibility & Incident Reporting Accountability Maintenance Duties Employee Terminations Goal Setting Local Restaurant Marketing & Community Sales & Labor Projections Involvement Scheduling Facility Maintenance Weekly Product Ordering Sales Accountability In-restaurant Marketing Maintenance Cost of Sales Accountability Weekly Variance Analysis Controllable Accountability Month-end Inventory
Hiring Requirements
3 - 5 years or more management experience or education equivalent in retail/restaurantindustry.
High School Diploma or GED preferred, not required.
Valid driver's license.
Available to work all shifts (days, nights, and weekends).
Background check completed satisfactorily.
Ability to meet tight deadlines and work in a fast-paced environment.
Ability and desire to work independently as well as with a variety of personalities.
Must demonstrate effective oral communication skills.
Physical Environment
Standing work only - occasionally kneel, crouch or reach.
Minimally required to sit and use hands for light office work.
Occasionally reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl;talk or hear; taste or smell.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job are close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus.
The specific statements shown in each section of this description are not intended to be allinclusive.They represent typical elements and criteria considered necessary to perform the jobsuccessfully. The Company recognizes that an individual with a disability may require anaccommodation to enable him/her to successfully perform a job function. Consideration will begiven to reasonable accommodations.

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